All work present on this website is copyrighted and the rights belong to Carolina Xavier. 

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This website was designed by Carolina Xavier. 

important information

On this page, you can find all the information as required by the UK Government for Online and distance selling. If the information you are looking for is not on this page, please feel free to contact us at anytime by emailing us at carolina@carolinaxavier.com and we will aim to respond as soon as possible. 

BUSINESS INFORMATION

Carolina Xavier is currently set up as a sole trader. The business is located on SW3 5QP, London.  It can be reached under the e-mail carolina@carolinaxavier.com or via online chat on this website. 

Description of Goods and services

Carolina Xavier is an artist and print designer and personally creates all artistic work applied on the items sold on this website. It is a long process, that requires inspiration, passion and hard work. Our e-commerce sells our artistic work printed on high quality wearable goods. Our range of products currently include pants, leggings, t-shirts, long sleeve shirts, long and short cardigans,  iPhone cases and umbrellas. 

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PRICE AND TAXES

Price varies according to the product chosen, as evident on the pyramid above. Tax is not included in the price and it is 20% of the value of the product. Shipping is also additional, please see shipping section of this article below. 

PAYMENT OPTIONS

Customers can pay online using a credit or a debit card and Paypal. Most of our products are also available for purchase at our Etsy shop.

DELIVERY ARRANGEMENTS AND HOW LONG GOODS WILL TAKE TO ARRIVE

We aim to ship orders from 1-3 days after the order is placed. Delivery time and price depends on the option selected by customer at checkout.  Domestic Shipping Costs 3 pounds and International Shipping Costs 8 pounds. Once shipped, customer will receive a shipping confirmation with details of the shipment and a tracking number. Customer should receive the item within 7 days of the shipment date.  Shipment should never arrive later than a 30 day period. If by 30 days you have not received your item, please contact carolina@carolinaxavier.com to inquire. 

ORDER CANCELATIONS AND WHEN DOES CUSTOMER HAVE THE RIGHT TO CANCEL

To cancel an order, simply e-mail carolina@carolinaxavier.com within 24 hours of purchase. After that period, you’ll loose the right to cancel. Once the order is received, you have 14 days to return the merchandise, unused and damage free. If cancelation happens within 24 hours, customers will receive a full refund on order placed. Customers will also receive via e-mail a standard cancelation form.

CONDITIONS FOR MONEY GIVEN AS A FINANCIAL GUARANTEE

Once payment is received, customer will receive the items ordered within the promised period of time.