RETURN POLICY
REQUEST A REFUND
We understand you can change your mind. We are happy to accept any purchase returns for a full refund within a maximum of 14 days from the day you received your item.Merchandise must be unused and under perfect conditions. You may cancel your order within 24 hours of placing it. Buyers are responsible for return shipping costs. If the item is damaged, buyers are responsible for the lost in value.
REQUEST AN EXCHANCE
If you are happy with the item you bought, but want to change size, please use our contact page to reach us and we'll be happy to have it arranged for you. You may also contact us via e-mail carolina@carolinaxavier.com or via the online chat at the bottom right corner of this website.
SHIPPING POLICY
SHIPPING INTERNATIONALLY
Buyers are responsible for any customs and import taxes that may apply. Carolina Xavier is not responsible for delays due to customs.
DOMESTIC UK SHIPPING
Processing time is 1-3 days. You should receive your item(s) within a week of shipping. Once shipped, you will be sent an e-mail with shipping confirmation and a tracking number. Please keep it for your records.
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